Complaints and mediation service

You have the right to lodge a complaint. To do so, please consult our Complaints Handling policy (CADELUX Complaints Handling Policy) and first contact our services via complaint@cadelux.lu for Luxembourgish funds and complaints@cadelux.be for Belgian funds or by telephone on +352 28 66 28-631 or +32 3 260 98 30.

If you are not satisfied with the answer you received, or if you do not agree with the position taken, you can contact the independent ombudsman’s service at reclamation@cssf.lu or via reclamations.apps.cssf.lu for Luxembourgish funds or via ombudsman@ombudsfin.be or by the contact form on the website www.ombuds.be.