Complaints and mediation service

You have the right to lodge a complaint. To do so, please consult our Complaints Handling policy (CADELUX-Complaints-Handling-PolicyENG.pdf (delen.bank)) and first contact our services via info@cadelux.lu or by telephone on +352 28 66 28 1. If you are not satisfied with the answer you received, or if you do not agree with the position taken, you can contact the independent ombudsman's service at reclamation@cssf.lu or via reclamations.apps.cssf.lu.